Although reservations are never required, advance reservations are encouraged due to limited seating. Reservations guarantee seating for the desired tour time that best fits a customer’s schedule. All reservations require one day advance notice and must be made prior to 5:00 p.m. Multiple reservations for consecutive tour dates and or tour times cannot be processed.
Based on availability, tour tickets may be purchased for same day tours at location ticket offices on a first come, first served basis.
Reservations for seven passengers or less may be made online for any location. Groups of eight or more must contact the reservation office for assistance. Payment in full is required to complete a reservation using Visa, MasterCard or Discover. Confirmation emails containing tour details and cancellation information are automatically generated for all reservations and sent to the email address provided during checkout. Reservations may be changed or cancelled using two identifiers such as a confirmation number, email address or zip code.
The reservation office is open every day during the operational season and Monday through Friday during the off-season. Reservation agents responding to voice mails or emails will contact customers by phone for credit card information. Payment in full is required to complete a reservation using Visa, MasterCard or Discover. Confirmation emails containing tour details and cancellation information are automatically generated for all reservations and sent to the email address provided during checkout.
Customers are advised to check in at the Ticket Office at least twenty minutes prior to departure. If they have not arrived within ten minutes of departure, their seats may be forfeited. At times there may be extenuating circumstances when customers are unable to arrive on time for their reserved tour. In the event of a late arrival, the Location Manager, at his or her discretion, may offer the next available tour with space available as a “replacement” if passengers arrived within a reasonable amount of time after their scheduled tour has departed. A “replacement” tour will not be offered once the original scheduled date has passed, unless the missed tour was the last scheduled tour of the day. No refunds will be given for missed tours.
Refunds will be issued according to our Cancellation & Refund Policy