Cancellation Policy

Cancellation Notice
Reservations for 14 people or less must be cancelled prior to 5:00 p.m. the day before the scheduled boat tour in order to receive a refund. (Example: cancel by 5:00 p.m. Monday for a reservation scheduled for Tuesday) Reservations for groups of 15 people or more must be cancelled prior to 5:00 p.m. three days before the scheduled boat tour in order to receive a refund. (Example: cancel by 5:00 p.m. Tuesday for a reservation scheduled on Friday)

Cancellations may be made through central reservations or the tour location where the original ticket was purchased. However, cancellations made through central reservations for tickets purchased at a tour location will take several days for processing.

Cancellation Fees
All cancellations will result in an administrative fee of $2.00 per seat and will be withheld from the refunded amount.

Refunds
Refunds will be issued in the same form the reservation payment was received in. Cash payments will receive cash refunds and credit card payments will receive credit card refunds. Check payments received at the central reservation office will be refunded with a company check. Check payments received at a ticket office will be refunded with the original check if possible. If the original check is not available the customer will be referred to the bookkeeper at the corporate office in order to receive a company check for a refund.

All refunds to credit cards are processed the same day received however it may take up to 14 calendar days to appear on the customer's bank statement due to bank processing.

Late Arrivals
All passengers must arrive at least 10 minutes prior to departure or their seats may be forfeited. In the event of a late arrival, the Location Manager, at his or her discretion, will offer the next available tour with space available as a "replacement" if the passengers arrived within a reasonable amount of time after their scheduled tour has left. A "replacement" boat tour will not be offered once the original scheduled date has passed and no refund will be given.

Tour Cancellations
In the unlikely event a boat tour is cancelled due to weather related events or mechanical issues, all passengers will receive full refunds and cancellation fees will not apply. Refund requests must be made at the ticket office location where the tour was cancelled or through central reservations within 24 hours of the tour cancellation.

Reservation Policy

Although reservations (pre-sold seats) are never required, we encourage all visitors to make advance reservations to ensure seating for the desired tour that best fits their schedule. Reservations are accepted for 50% of boat capacity for Lake McDonald, Rising Sun and Two Medicine. All seating at Many Glacier is by reservation only during the 2020 road construction project. Reservations may be made online at glacierparkboats.com or by contacting our Reservation Office. Remaining seats are sold at Ticket Offices on a first come first served basis and may be purchased up to three days in advance.

Reservations - Online
The online reservation program reflects real time availability. Reservations up to seven passengers may be made online for any location. Groups of eight or more must contact the Reservation Office for assistance. Payment in full is required to complete a reservation using Visa, MasterCard or Discover. Confirmation emails containing tour details and cancellation information are automatically generated for all reservations and sent to the email address provided during checkout. Reservations may be changed or cancelled using two identifiers such as a confirmation number, email address or zip code.

Reservations - Reservation Office
The Reservation Office may be contacted by phone or email. When responding to voice mails or emails, reservation staff will contact customers by phone for payment information. Payment in full is required to complete a reservation using Visa, MasterCard or Discover. Confirmation emails containing tour details and cancellation information are automatically generated for all reservations and sent to the email address provided during checkout.

Future Sales - Ticket Offices
All location Ticket Offices, with the exception of Many Glacier in 2020, may sell their portion of tickets up to three days in advance and must be made in person at the desired tour location. Payment in full is required using Visa, MasterCard, Discover, money order, traveler's check or cash. A cash register receipt and a copy of the cancellation policy will be provided as proof of payment.

Special Considerations
Reservations made through the Reservation Office for Many Glacier and Two Medicine requires one day advance notice however, same day reservations are accepted for Rising Sun or Lake McDonald.

Multiple reservations for the same location cannot be made for consecutive days or consecutive tour times.

Check-In
Customers are advised to pick up their tickets at the Ticket Office at least twenty minutes prior to departure. If they have not arrived within ten minutes of departure, their seats may be forfeited. At times there may be extenuating circumstances when visitors are unable to arrive on time for their reserved tour. In the event of a late arrival, the Location Manager, at their discretion, may offer the next available tour with space available as a "replacement" if passengers arrived within a reasonable amount of time after their scheduled tour has left. A "replacement" tour will not be offered once the original scheduled date has passed, unless the scheduled tour was the last tour of the day, and no refund will be given.

Refunds
Refunds will be issued according to our Cancellation & Refund Policy

Privacy Policy

Glacier Park Boat Company respects your privacy and is committed to protecting it at all times. This Privacy Policy explains what personal information is collected, how it is collected, what the information is used for, and how we safeguard the information collected. All information collected by us will be governed by this Privacy Policy.

Personal Information Collected
To provide our customers with reservation services we will request personal information for processing purposes such as first and last name, phone number, email address, mailing address, age group category, and credit card information. We may also request this information about individuals traveling with you and use our services. This information will be collected through our website or through direct contact by you via telephone or email.

Information Use
Glacier Park Boat Company only collects information that you voluntarily provide. We are the sole owners of the information collected and will not sell or rent this information to anyone. We will use your information to respond to you regarding the reason you have contacted us. We will not share your information with any third party outside of our organization other than as necessary to fulfill your request such as booking a reservation and/or processing payment.

Security
Glacier Park Boat Company takes various precautions to protect your sensitive information. The information you provide is protected both online and offline.

Sensitive Information provided through our website (such as credit card data) is encrypted and transmitted to us in a secure way. This can be verified by looking for a closed lock icon at the bottom of your web browser, or by looking for "https" at the beginning of the web page address.

While we use encryption to protect sensitive information transmitted online we also protect your information offline. Your information is only accessible to employees who are required to perform specific job duties which may utilize your information, such as reservation processing, billing or customer service. Additionally, all employees are required to sign a Confidentiality Agreement and the computers and servers in which we store sensitive information are kept in a secure environment and are password protected.

How to Contact Us
If you feel we are not abiding by this Privacy Policy, you should contact us immediately via telephone at (406) 257-2426 or via email info@glacierparkboats.com.