Cancellation Policy

Cancellation Notice
Reservations for 14 people or less must be cancelled prior to 5:00 p.m. the day before the scheduled boat tour in order to receive a refund. (Example: cancel by 5:00 p.m. Monday for a reservation scheduled for Tuesday) Reservations for groups of 15 people or more must be cancelled prior to 5:00 p.m. three days before the scheduled boat tour in order to receive a refund. (Example: cancel by 5:00 p.m. Tuesday for a reservation scheduled on Friday)

Cancellations may be made through central reservations or the tour location where the original ticket was purchased. However, cancellations made through central reservations for tickets purchased at a tour location will take several days for processing.

Cancellation Fees
All cancellations will result in an administrative fee of $2.00 per seat and will be withheld from the refunded amount.

Refunds
Refunds will be issued in the same form the reservation payment was received in. Cash payments will receive cash refunds and credit card payments will receive credit card refunds. Check payments received at the central reservation office will be refunded with a company check. Check payments received at a ticket office will be refunded with the original check if possible. If the original check is not available the customer will be referred to the bookkeeper at the corporate office in order to receive a company check for a refund.

All refunds to credit cards are processed the same day received however it may take up to 14 calendar days to appear on the customer's bank statement due to bank processing.

Late Arrivals
All passengers must arrive at least 10 minutes prior to departure or their seats may be forfeited. In the event of a late arrival, the Location Manager, at his or her discretion, will offer the next available tour with space available as a "replacement" if the passengers arrived within a reasonable amount of time after their scheduled tour has left. A "replacement" boat tour will not be offered once the original scheduled date has passed and no refund will be given.

Tour Cancellations
In the unlikely event a boat tour is cancelled due to weather related events or mechanical issues, all passengers will receive full refunds and cancellation fees will not apply. Refund requests must be made at the ticket office location where the tour was cancelled or through central reservations within 24 hours of the tour cancellation.

Reservation Policy

Reservations (pre-sold seats) are highly recommended to insure visitors can take the desired boat tour that best fits their schedule. While reservations are never required, it is our policy to encourage all visitors to make reservations in advance. Reservations are accepted for 50% of boat capacity at the central reservation office. The remaining 50% of boat capacity is reserved and/or sold at ticket office locations on a first come first served basis.

Reservations - Central Reservation Office
Reservations at the central reservation office are accepted via phone, email or mail request. Payment in full is required to guarantee seating and reservation staff will contact customers for payment information when responding to email or phone requests. Payments will be accepted by Visa, MasterCard, cash or check and are processed and deposited daily. Verbal confirmation codes are immediately available for Visa, MasterCard and cash payments however confirmation codes for check payments are not available until the check has cleared the deposited account. Written confirmation letters containing tour details and cancellation information are processed and delivered via email or mail within 2 business days after a reservation has been made.

Reservations - Ticket Offices
Reservations at ticket offices can only be made in person. Payment in full is required to guarantee seating and will be accepted in the form of Visa, MasterCard, cash or check. A cash register receipt and a copy of the cancellation policy will be given to each customer making a reservation. Ticket offices will only accept reservations for their own location.

Special Considerations
Reservations for Many Glacier and Two Medicine require 1 day advance notice when made through the central reservation office however, same day reservations are accepted for Rising Sun or Lake McDonald. Same day tickets are available at all tour locations on a walk up basis. Multiple reservations for the same location cannot be made for consecutive days or consecutive tour times.

Check-In
All customers are advised to check-in at the ticket office 20 minutes prior to departure to pick up their tickets. If they have not arrived within 10 minutes of departure their seats may be forfeited. At times there may be extenuating circumstances when visitors are unable to arrive on time for their reserved tour. In the event of a late arrival, the Location Manager, at his or her discretion, will offer the next available tour with space available as a "replacement" if the passengers arrived within a reasonable amount of time after their scheduled tour has left. In any event a "replacement" tour will not be offered once the original scheduled date has passed and no refund will be given.

Refunds
Refunds will be issued according to our Cancellation & Refund Policy

Privacy Policy

Glacier Park Boat Company respects your privacy and is committed to protecting it at all times. This Privacy Policy explains what personal information is collected, how it is collected, what the information is used for, and how we safeguard the information collected. All information collected by us will be governed by this Privacy Policy.

Personal Information Collected
To provide our customers with reservation services we will request personal information for processing purposes such as first and last name, phone number, email address, mailing address, age group category, and credit card information. We may also request this information about individuals traveling with you and use our services. This information will be collected through our website or through direct contact by you via telephone or email.

Information Use
Glacier Park Boat Company only collects information that you voluntarily provide. We are the sole owners of the information collected and will not sell or rent this information to anyone. We will use your information to respond to you regarding the reason you have contacted us. We will not share your information with any third party outside of our organization other than as necessary to fulfill your request such as booking a reservation and/or processing payment.

Security
Glacier Park Boat Company takes various precautions to protect your sensitive information. The information you provide is protected both online and offline.

Sensitive Information provided through our website (such as credit card data) is encrypted and transmitted to us in a secure way. This can be verified by looking for a closed lock icon at the bottom of your web browser, or by looking for "https" at the beginning of the web page address.

While we use encryption to protect sensitive information transmitted online we also protect your information offline. Your information is only accessible to employees who are required to perform specific job duties which may utilize your information, such as reservation processing, billing or customer service. Additionally, all employees are required to sign a Confidentiality Agreement and the computers and servers in which we store sensitive information are kept in a secure environment and are password protected.

How to Contact Us
If you feel we are not abiding by this Privacy Policy, you should contact us immediately via telephone at (406) 257-2426 or via email info@glacierparkboats.com.